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ISSREPORTERlTheConferenceCircuitFONASBAx19sInternationalConferenceSydneyDECEMBER201110www.iss-shipping.comMRCHRISPAPAVASSILIOUPresidentofFonasbaFonasbaDelegatesandPartnersandDistinguishedguestsgreetingsandwelcome.WelcomeonbehalfofShippingAustraliaLimitedandwelcomeonbehalfofInchcapeShippingServices.InchcapeShippingServicesisproudtobeasponsorofyourAnnualGeneralmeeting.ForthoseofyouvisitingAustraliaforthefirsttimeaspecialwelcomeandwelcometoBondioneofAustraliax19siconiclandmarks.InchcapeShippingServicesgloballyhasbeeninvolvedinmarineservicessince1847withtheformationofMackinnonMackenzieCompanyinCalcuttaandtodayisrecognisedastheworldx19slargestagencycompanyoperatingin63countriesthrough260proprietyoffices.InAustraliawelikeourparentcantraceouroriginsbacktothelate1800x19sthroughHCSleighandJamesPatrickCo.TodayInchcapeShippingServiceshasthelargestnetworkofportofficesinAustralia26intotalwith205staff.WearearguablyAustraliax19slargestportagencycompanybothincoverageandmarketsharehandlingaround8000portcallsannually.Beingthelargestalsomeanswehaveanequalsizeresponsibilitytogivesomethingbacktotheindustryasawhole.OnewaywedothisisthroughourparticipationinShippingAustraliaLimitedwhichiswithoutquestiontheeminentindustrybody.OurindustrylikeallothershasbeenchangedasaresultoftheunprecedentedglobaldemandleadinguptotheGFCinlate2008totodaywheresomex1cexpertsx1dandIputthatininvertedcommasseeusenteringasecondandpossiblyadeeperGFCthanthatin20089.ThesechangesareinpartbeingbroughtaboutbyacombinationofEuropeansovereigndebtweaknessinworldgrowththegrowingdominanceofChinaanddebatablythereduceddominanceoftheUSA.AddtothisearthquakesandtsunamisinJapanearthquakesinNewZealandunprecedentedfloodshereinAustraliafamineinAfricatogetherwithotherextremeeventsaroundtheglobewedoindeedliveinachangingenvironment.WhatdoesthismeanforusInonewordchange.Changeisoccurringquickerandfromsomanydirectionsthattoprosperwemustlearntorapidlyidentifythechangeandadapttoitinashorterperiodoftime.ItmeansweareoperatinginabusinessenvironmentwheretheneedsofISSSeniorVPforAustralasiaRoyceBraindeliveredtheopeningaddresstotheFederationofNationalAssociationsofShipBrokersAgentsinSydneyrecently.Thatonethingyouneedtoknowthemanystakeholderschangeonadailybasis.Forthatmattereventhestakeholdersarechanging.Howeverthereisoneexceptiontotheruleanditsistheoneunderlyingfundamentalthatweasshippingagentsmustexcelin.Itisalsooneofthemostbasicskillsweallrequiretodealwithchange.ButfirstletmeoutlinewhatIconsidertobetheonemajorchallengethatwefaceintheAustralianmaritimesector-allthoseageingpeopleoutthere.TheywanttoretireHeavenknowswhy.Ourageingworkforceandthelossofexperienceweareseeingastheyretirefromourindustryisofmajorconcern.Todayitisnoticeabletomorrowitwillbedeafening.Thequestionishowtoattractthenextgenerationtoanindustrythatisnotconsideredsexy.Howdowemakeitsexytobeonthewharfat0200honacoldwetnighttosailavesselThegenerationthatisnowretiringworkedinanindustrythattheybecomepassionateabout.Theyaretobeadmiredandthankedfortheirservicetothemaritimeindustry.Thenextgenerationtendsnottostayinoneplacelongenoughtogainthatpassion.Lowunemploymentherefurtherexacerbatestheproblemespeciallywhenyouhaverichresourcecompanieswillingtoofferbigbucksfortheskillsetwetrainintoourrecruits.InchcapeShippingServiceshasrecognisedthisasamajorissueandareinvestingheavilyintheInchcapeMarineAcademybasedintheUKindevelopingfacetofaceanddistancee-learningthroughaseriesoftrainingmodulesthatwecontinuetodevelopandexpand.WedothistoinvestinourfutureandthatofthemaritimeindustrywhichInchcapehasbeenapartofsincethe1840s.Iencourageallorganisationsthathaveaneyetothefuturetoinvestintrainingandtheretentionofthemaritimeindustryx19sintellectualcapital.Soinclosingletmetellyouthatoneunderlyingfundamentalthatashippingagentmustgetrighttoexcel.Itisthebasisofallknowledgetransferandlearning.ItistheactivitythatbringsyoualltoSydney.Itisthereasonyouhavetravelledthevastdistancesyouhave.ItiscommunicationAnagentx19sprincipalroleiscommunication-informingourprincipalsinatimelymanneraboutwhathasisandmayhappentotheirvesselanditscrewandcargo.Goodcommunicationisthebasisofgreatservice.Themodesofcommunicationarealwayschangingtelextofaxfaxtoemailemailandnowsocialmediabutcommunicationisthebasisofallservicedeliveryitisthefoundationofalllearningandunderstanding.SowiththatthoughtIonbehalfofInchcapeShippingServicesandShippingAustraliawishyouallfourdaysofsuccessfulcommunication.IhopeyourcommunicationenlightenseducatesandentertainseachoneofyousowhenyoudepartSydneyyouhaveallbeenenrichedbyyourexperienceswithintheconferencearenaandwithinlessformalgatheringsthatyouhavescheduled.Thankyouforyourtimepleaseenjoytheeveningahead.RoycesecondfromleftwithFONASBAcolleagues