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ISSREPORTERlISSGMT12monthsonMARCH201210www.iss-shipping.comSIMPLYAMAZINGTHATx19ShowIx19dbestdescribebecomingpartoftheISSfamily.WeareoneyearintoourrelationshipwithISSandthesingleitemthatstandsoutmorethananythingelseishowconnectedeveryoneis.Wex19vereceivedseveralrequeststohelpoutISScustomersandthepleasingpartaboutitisoncethecustomershaveexperiencedourservicestheyhavestayedwithusandbookedtheirfutureairlineticketsthroughournetworkofoffices.ThispleasesClausasourgrossprofitisincreasingandthatavoidsmegettingahardtimefromhim.ViaourofficesintheUSACanadaManilaandSingaporewesellonewayrefundableandchangeableairlineticketstoallpointsglobally.Wearealwaysopen24hoursperdaysevendaysperweekyearround.Ourtruevaluecanbefoundinourairlinepricingonlonghaulflights.Withindomesticmarketsaroundtheworlditx19softenhardforustocompetewithlowcostcarriersbutevenwhenourpricesareslightlyhigherwestillaretheretohelpyouifyoupurchasedtheticketfromus.Ix19mastonishedatthelowcostcarriersx19attitudesofonceyoux19veboughttheticketyouownit.Icanx19ttellyouhowmanytimeslastyearcustomerscametouscomplainingthattheyboughtaticketfromalowcostcarrierandwhentheyneededtomakeachangeorhadaquestionconcerningtheflighttheycouldnx19tevengettoahumanbeingonthephoneforassistance.Youwonx19thavethatissuewhenusingISSGMT.Oneofthekeygoalsforthefirstquarterof2012istofurtherexposetheISSnetworkofcustomerstoISSGMT.MyteamandIwouldreallyappreciateanythoughtsorsuggestionsyoumayhaveinordertoconnectustoyourclientcontacts.Therex19saterrificsynergybetweenISSGMTandthegroundtransportationandservicesprovidedbyourCLSCrewLogisticsServicecolleaguesthatourcustomersneedtoknowabout.Withfurtherhelpfromyoualltospreadthewordaboutourexcitinghome-to-cabinproductswhichpromoteefficienciesandaddedvaluetoourclientswex19llallbesuccessfulandgrow.Wehadagoodstartin2011.ISSGMTissued3318ticketsforISSstaffandcustomers.Howeverweestimatethatwehaveonlycaptured40oftheISStravelbusiness.Bykeepingthetravelspendx1cin-housex1dweallbenefitinthelongrunandIx19mlookingforwardtocapturingmoreoftheISSinternalSimplyAmazingNickElliottaskedTimDaveyPresidentofISSGMTtoreportonhowthefirst12monthsoflifewithISShasbeen.travel.IencourageyoualltoreadtheISSCorporateTravelpolicywhichispostedonAthena.LookoutfortheISSGMTteaminyourregionduring2012.Weplanmoresalesvisitsalongwiththeopeningofnewoffices.NowthatwearefullyintegratedwithintheISSnetworkIlookforwardtoworkingwithyouallinfutureandthanksinadvanceforyourassistance.Icanbecontactedattim.daveyflyissgmt.comwithanyquestionsyoumayhave.TimwithLaurenceCarlierofISSGMTFortLauderdaleISSGMTsmarineairfaresaredesignedtoassistnotjusttheyachtcrewswiththeirtravelneedsbutallsectorsoftheshippingcommunityISSGMTSingaporeteamSamLeeSalesManagerShernKwaOperationsManagerandTim