Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Page 9
Page 10
Page 11
Page 12
Page 13
Page 14
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
Page 22
Page 23
Page 24
Page 25
Page 26
Page 27
Page 28
ISSREPORTERlGroupStrategyProjectEndeavourMARCH201212www.iss-shipping.comx1cThegoalofProjectEndeavourissimplex1dsaysCEOClausHyldager.x1cItistodevelopanorganisationalstructurethatenablesustodeliveragainstourbusinessstrategydespitemarketconditionswhichareattheirmostchallenging.x1cKeytothatstrategyistheneedtoputafargreateremphasisonthecustomerthroughreducingbureaucracyandgivinggreateraccountabilityandresponsibilitytoourpeople.Andwhileformostcolleaguesx19jobtitleswonx19tchangetheirfocusinevitablywill.x1dProjectEndeavourx1cAfargreateremphasisonthecustomerx1dFIRSTITISimportanttounderstandthemotivationsforredesigningtheorganisation.AswithanycompanyparticularlyoneaswidespreadasISSasitgrowsthereistheriskofadisconnectbetweenHQandtheregionsresultinginmorebureaucracycomplexityrepetitiveworkprocessesandagrowingnumberofcorporatefunctions.Thiscancausedelaysinexecutingbusinesscriticalprojectsacrosstheorganisationresultingfromwidespreadsilo-thinkingandcapabilitygapsinkeyareas.Thepastdegreeofregionalautonomyhasmeantthatwehaveoftenreinventedthewheelwhenitcametoseizingcommercialopportunitiesandorproductivitygains.Intheneworganisationemphasisisputondevelopingbestpracticesatacorporatelevelwhichcanberolled-outglobally.Butonesizedoesnx19talwaysfitall.Theneworganisationwillneedtoadaptgroup-levelandcross-organisationalinitiativestothespecificcontextofdifferentregionsandbusinesses.Thisendeavourwillbesupportedbycorporateoversightandfinancialcontrol.IntroductiontotheneworganisationTheneworganisationisdefinedby1oneCommercialfunction2twoDeliveryfunctionsbeingOperationsandTechnologyand3fiveSupportfunctionsbeingFinanceHumanResourcesCorporateDevelopmentCorporateServicesandLegalCounsel.TogethertheChiefsofthesefunctionsrepresentthenewSeniorManagementTeam.ThemostsignificantdifferencefromtheoldorganisationisthemovefromregionalprofitcentrestoadistinctionbetweenCommercialandOperationalfunctions.NowthenewregionalstructurewillserveasthecoreDeliveryfunctionalthoughasizeableshareofCommercialactivitywillcontinuetoberunfromtheregionaloffices.