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This online survey will take no more than 10 minutes of your time. As a token of our appreciation, on completion of the survey, your name will be entered into a Raffle Draw where you could win a gift.

Company Name:
Contact Person:
Contact Telephone:
Your Salesperson in ISS :

Dear Customer,

We continuously strive to improve and provide our customer with excellent service. In order to achieve our goal we would highly appreciate your feedback.

(I) Documentation
How satisfied are you with ISS accuracy and timeliness of below Documentation aspects on a scale from 1 to 6?


	Extremely Satisfied	Very Satisfied	Neither Satisfied nor Dissatisfied	Quite Dissatisfied	Very Dissatisfied	Extremely Dissatisfied	N/A
Bill of Lading
Vessel ETA (Cargo Arrival Notice)
Delivery Order
Invoice
Statement of Account

(II) Communication
How satisfied are you with ISS Telephone Etiquettes aspects on a scale from 1 to 6?
Response Time
Courtesy
Accessibility

(III) Customer Service / Operations
How satisfied are you with ISS accuracy and timeliness of below Customer Service & Operational aspects on a scale from 1 to 6?
General Quality
Promptness of Response
Product Knowledge
Problem Solving Skills

(IV) General
In which areas do you think our business needs improvement?	Staff EfficiencyCustomer CareTelephone Skills Any Other (Please Specify)

What other services you want ISS to offer?
Would you recommend ISS Service to your friends, colleagues, and business partners?
Any other comments?
Your Name and Designation
	Thank you for your feedback