Based at the company headquarters in Chafford Hundred, the Corporate Compliance Department focuses on developing the processes, policies and procedures which aim to ensure that the organisation remains compliant with established guidelines, rules and regulations which govern business globally. The department works with the organisation to identify and eliminate possible risks by preventing illegal conduct by providing the rules and regulations that govern how we do business and also by providing a framework for our people to work in. These rules and regulations are there to protect individuals and the company and provide everyone with the right tools to do their work ethically and legally.

Furthermore, Corporate Compliance not only identifies areas where risk and performance gaps pose threats to the organisation, but also assist in eliminating these risks by providing guidance and training to improve employees’ skill base and knowledge. Corporate compliance thereby empowers ISS staff to also understand the risks and follow procedures that will help them and the company remain compliant.

To achieve these objectives, the Corporate Compliance Department engages its various divisions:

The Audit Team

Reporting to the ISS Audit Committee, the internal audit team comprises of the General Manager – Corporate Compliance, Bharat Khadalia, three financial auditors and five operations/QA auditors located in ISS offices in Vancouver, Singapore, Kuala Lumpur, Melbourne, Dubai, London and Portland (USA). The Audit team is responsible for providing independent and objective assessment of the financial and operational/QA controls within the Group to executive management and help the organisation accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management and compliance to the company’s quality management system and governance processes. The scope of financial auditing within ISS is broad and may involve topics such as the reliability of financial reporting, deterring and investigating fraud, safeguarding assets, compliance with laws and regulations and efficacy of operations.

Legal Compliance

Inchcape Shipping Services has a central Legal Compliance function, headed by Graham Prayel, which provides support to the Group's operating companies.

The Legal Compliance function provides standard contract terms for the business to use in its day to day operations and reviews any external contractual terms entered into by the Group companies, to ensure that the business does not enter into any Contracts which contain unacceptable risks. The Legal Compliance function works closely with the Risk Management function to ensure that the terms of the Group’s insurance cover accurately reflects the contractual risks to the business.

Risk Management

Inchcape Shipping Services has a central Risk Management function, headed by Ian Tombs, which manages the Group's global insurance programme.

The Risk management function ensures the assessment, prioritisation and appropriate management of all significant Business Risks in the Group in pursuit of the enhanced prosperity of the business and acts as a catalyst in the development of a Risk management culture throughout all levels of management in the business.

ISS Marine Academy (IMA)

The IMA, headed by Nicole Claase, supports compliance by providing training solutions where areas for improvement have been identified. The organisation’s risk can often be reduced by providing employees with the knowledge and skills that will enable them to identify and manage risks in their immediate work environments and within their job responsibilities.

Achieving and maintaining compliance can also produce other positive results. These include: increasing consumer and shareholder confidence, reducing the costs of doing business, improving relationships with investment bankers, boosting management and employee morale, increasing profits, and cutting legal and administrative costs.

Compliance and risk management falls not only within the responsibilities of the Corporate Compliance Department, but is also the responsibility of each ISS employee. It is imperative that all employees consider the risks to the organisation and to themselves in their daily tasks and that everyone realises that risk management is the responsibility of each employee. Together we can reduce the risks.

Contact Corporate Compliance:

Senior Vice President Corporate Compliance Ian Tombs, Chafford Hundred - International Headquarters Direct Line : +44 1375 651729 Mobile : +44 7825 774324 Email : ian.tombs@iss-shipping.com Office Tel: +44 1375 484900 Office Fax: +44 1375 484984 PA to Senior Vice President Corporate Compliance Julie Plumb, Chafford Hundred - International Headquarters Direct Line : +44 1375 651742 Mobile : +44 7801 397720 Email : j.plumb@iss-shipping.com Office Tel: +44 1375 484900 Manager Commercial Risk Graham Prayel, Chafford Hundred - International Headquarters Direct Line : +44 1375 651744 Mobile : +Mobile : +44 7801 397786 Email : graham.prayel@iss-shipping.com Office Tel: +44 1375 484900 Office Fax: +44 1375 484984 General Manager - Learning & Development (ISS Marine Academy) Nicole Claase, Dubai - Office Court Direct Line : +971 (0) 4 3038597 Mobile : 971 (0) 56 686 1025 Email : nicole.claase@iss-shipping.com Office Tel: +971 4 3038500 Office Fax: +971 4 3345622 General Manager – Corporate Compliance (Based in Vancouver) Bharat Khadalia, Chafford Hundred - International Headquarters Direct Line : +44 7801 397755 (UK) Mobile : +1 604 5619365 (Canada(UK) Direct Line :+44 1375 651742 (UK-Chafford Hundred) Email : bharat.khadalia@iss-shipping.com Office Tel: +44 1375 484900 Office Fax: +44 1375 484984