Operations Assistant

Job description

Responsible for the overseeing & coordination of principal’s vessel appointments routed through the Service Centre. Ensuring Principal & Vessel requirements are met focusing on delivery to the client and Inchcape Shipping Services.

Key Accountabilities:

  •  Understand and comply with requirements as per Standard Operating Procedures (SOP) for service delivery of the hub
  •  Monitor Group Email for message management for service delivery
  •  Coordinate vessel calls with local agents and stakeholders to optimize the port call without any delays or additional costs to the   principle and/or hub 
  •  Monitor local agency performance and where required ensure service delivery standards
  •  Stakeholder engagement and relationship building
  •  Monitoring and compliance of KPIs and cost savings and recording the data
  •  Ensure compliance with the principal requests, procedures and policies, working instructions and contractual requirements
  •  Work on call (Duty – AOH), on a rota basis
  •  The post holder will carry out any other duties as and when required as requested by a line manager/management
  •  Adhere to all internal ISS processes and procedures
  •  Ensure 100% compliance in relation to ISS Ethics Policy and US Legal requirements
  •  Ensure full compliance with the ISS HSSE Management System
  •  Accountable for reporting all accidents, incidents and near misses whether the persons are injured or not
  •  Taking action within area of accountability to ensure the HSSE of both the job holder and other persons who may be affected by acts carried out or failed to be carried out by the job holder while at work
Key skills


  • Shipping/transportation experience or knowledge
  • Customer Service Orientation 
  • Good time management​


  • ​Eligibility to work in the US


Education requirements
  • High School Diploma/GED


Inchcape is an Equal Employment Opportunity Employer. All employment decisions Inchcape makes are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national origin, age, sex, sexual orientation, gender, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages.

Employment type — Full-Time

Drivers licence required — No

Upload your CV and cover letter here
Select file

GDPR notice

Your details will be removed from our database six months after this vacancy expires. If you are not shortlisted for this vacancy and would like to be kept on our database for other potential vacancies please upload your CV here.

If you have applied for this career opportunity and you have not heard from us within two weeks, please consider that you have not been shortlisted for the role.