20 December, 2021

All hands on dock: COP26 proves a transformational port call experience for Inchcape and Landry & Kling

We finally got the call on a Friday evening. The waiting was over. There was no time to waste. The Inchcape team immediately swung into action to mobilise all of our resources and I was on the road back up to Scotland.

The charter schedule had been a moving target. But we had now been notified by cruise logistics provider Landry & Kling (L&K) that the second of two ships to be used for auxiliary accommodation for a total of over 2000 essential security and event workers at the COP26 climate conference in Glasgow was en route.

We had only three days (two of those being a weekend) to transform the King George V (KGV) cargo dock into a cruise port ready for the imminent arrival of the ro-ro cruise ferry Tallink Romantika.

Our port agency team had handled many cruise port calls before – but not at a commercial port designed to handle only cargo and with no passenger facilities. So this was a whole different ball game.


Landry & Kling’s Kelly Battles with members of the Inchcape team (L-R) Alex Marshall, David Bennett, Alex Rosenberg and Andrew Hogg, with the Silja Europa in the background Photo: Landry & Kling

Port makeovers

L&K had earlier secured the first charter of ro-ro cruise ferry Silja Europa with the owner of both vessels, Estonia-based Tallink Grupp, for the huge event under a project being run by the UK’s Foreign, Commonwealth & Development Office.

This had required Inchcape to work with the port to repurpose the formerly disused Inchgreen cargo port 15 miles outside Glasgow to handle cruise passengers under the logistics operation co-ordinated on the ground by L&K.

So we knew the drill. But the makeover of KGV at the Scottish city’s port had to be carried out in record time. And we also knew the supply capacity of our vendor network was already overstretched due to the massive infrastructure demands of the conference.

Marquees had to be hired along with screening equipment to serve as makeshift passenger terminals, as well as gangways, cranes and forklift trucks. Parking facilities with fencing and signage, shuttle bus transport, port security guards and waste offload also had to be arranged.

Partnership debut

Last-minute timing and logistical complexity combined to make this probably the most challenging port call handled by the local Inchcape team, which was also working together with the L&K logistics management crew on the first joint charter project under their newly formed partnership.

Against all odds, we managed to put in place the requisite infrastructure at KGV literally just in time before the Romantika docked. But nothing would have been achieved at such short notice without local knowledge and an established network of trusted, compliant, flexible and responsive vendors.

Little did we know though that the fun was just beginning.  Over the next four weeks of the vessel charters, the joint Inchcape-L&K team also had to field multiple curved balls that required quick thinking to come up with creative solutions on the fly.

Laundry services on both ships had to be outsourced locally due to the lack of such facilities onboard both ships, basic gangways had to be hastily adapted as mud and rain turned them into treacherous chutes and halal catering had to be provided urgently as the multi-ethnic mix of passengers also posed cultural integration challenges.

Covid-19 cases

Added to this was the public health issue with Covid-19 testing daily for all passengers and crew, and the need to arrange Covid-secure taxis to send a few positive cases off for quarantine.

Early morning shift changes for hundreds of workers starting or returning from their 12-hour stint at the conference posed a major passenger processing challenge and also meant installing an additional gangway on one vessel to speed up the process.

Then there was the mercurial Scottish weather, resulting in high winds that damaged a gangway on the Romantika and almost ripped the Silja Europa from its moorings one night, requiring us to deploy two tugboats to push it against the dock.

Fortunately, two local Inchcape team members were engaged 24/7 for the duration of the charters to troubleshoot the myriad extraordinary challenges, while also handling standard port agency services such as port documentation, liaising with government authorities, procuring supplies and managing the vendor cost disbursement process.

This proved to be a port call project unlike any other, with a shifting schedule, hairy time pressure and multiple logistical hurdles at a high-profile event under the global spotlight and with a government agency calling the shots.

Just another day at the office? Not quite. But, together with L&K, we delivered.

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