News & Media

12 March, 2020

A message from our CCO: How Inchcape are Responding to COVID-19

12 March 2020

Dear Customer,

As COVID-19 (the coronavirus) continues to impact the global community, I want to personally update you on the steps we have taken to ensure business continuity for all our customers around the world.

Based on guidance from the World Health Organization, we are implementing measures to ensure normal operations are maintained whilst minimising the risk to your staff and ours.

We have asked employees in select locations to work from home until further notice as a precaution. Those that remain in our offices have been given the necessary resources and support to mitigate the risks. Rest assured that we have tested this scenario as part of our business continuity planning and we are equipped to maintain the high-quality service you have come to expect from us. 

It goes without saying that in the current environment the health and safety of our employees, customers and partners are paramount. We have updated our Emergency Response Plan based on guidance from the World Health Organization. As such, we have suspended employee travel. In addition we have, like many of our partners, instructed employees to leverage technology and conduct internal and external meetings virtually as much as possible. We have also made the tough but prudent decision to cancel our attendance at all large-scale trade fairs and events until further notice. 

This is an unprecedented time for everyone and the situation is changing daily. We are committed to maintaining our business operations and supporting our customers thereby enabling world trade to continue and delivering the highest quality service without disruption. 

We thank you for your continued trust and support in Inchcape Shipping Services. 

Yours Faithfully

Chris Crookall
Chief Commercial Officer

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